Jira Error Occurred Communicating With the Server Please Reload the Page and Try Again

I can't connect to my Jira Software Server account

If you're running into an error that says "Your Jira Software Server credentials are invalid, or have been temporarily disabled by Atlassian", this is likely due to 2FA beingness enabled on your Jira Software Server account. Yous'll need to disable 2FA on your Jira Software Server account every bit the current Jira Software Server integration doesn't support their 2FA hallmark menstruum. In the case that you're using Google and 2FA to log into Jira Software Server, delight effort logging in with your full email address and an API token instead of a password.

I utilize Google or some other SSO to login to Jira Software Server, how tin I connect my business relationship to Zapier?

If you use Google SSO, then yous can connect to Zapier using the aforementioned guidelines outlined here, The just difference is that you'll want to utilize your full electronic mail for username, and the API token every bit the password. Other SSO services oasis't been tested yet.

What versions of Jira Software Server are supported on Zapier?

Currently Zapier supports Jira Software Server 6+. We back up both Jira Software Server Cloud and Server.

Assistance! I Cannot Connect With My Instance

If yous're seeing errors like this "Max retries exceeded with url: /residuum/auth/1/session (Caused by : [Errno -ii] Name or service non known)" then information technology is possible y'all have non opened up access to Jira Software Server to the open up internet for Zapier to connect.
A mutual setup is for Jira Software Server to be configured to just let internal company traffic, which would mean Zapier would be unable to connect.

You'll need to brand sure that Zapier's IP addresses are allowed. We apply Amazon's AWS products for our server infrastructure, then you'll need to allowlist the IP list from the u.s.a.-east-i region.

AWS provides a list of their IP address ranges at https://ip-ranges.amazonaws.com/ip-ranges.json.

I'm getting a 401 Fault

For some instances of Jira Software Server, you lot need to log in with your user name instead of your e-mail. You lot can find your user name by going to your contour in Jira Software Server.

I tin't configure the Awarding URL

The "accepted external application URLs" feature of Jira Software Server/Atlassian products is not uniform with Zapier. Basically - if you lot are trying to connect via this page:

You are trying the incorrect thing!

If yous are running into the higher up error, it'south likely your SSL document is non from a CA Zapier recognizes or has some issues. For more information please see our SSL guide here.

I want to send a link to the Jira Software Server issue to my action app

Jira Software Server doesn't provide the URL as one of the fields, but y'all can build the URL yourself past combining the base URL and the Key field like then:

Some of my effect type's custom fields are missing

This is a known bug in Jira Software Server that you can track here.

My zaps are erroring out with a 301 fault

You'll need to reconnect your account and apply 'https:' in the base url here:

The "Update Issue" action doesn't provide my custom fields if I'm using a custom issue key

To remedy this:

1. Choose any issue key from the Issue Primal dropdown menu.
   • If the dropdown doesn't load any issues:
     • Select "Use a Custom Value (advanced)" from the Issue Central dropdown
     • In the Custom Value for Effect Key ID input box, type the cardinal for a valid issue in your Jira Software Server account
     • Click the Refresh Fields push at the bottom of the screen. Your custom fields should now appear
2. Map values into the fields as desired.
3. Go back up to Issue Key dropdown and set it to employ the issue primal mapped in in the previous pace.
   • Y'all will see a warning about extra fields in the action—disregard this
     
4. Plough on your Zap or test your activity—the dynamically updated effect will get the values you've mapped.

Mistake: "Field '(some-field-proper name)' cannot exist fix. Information technology is not on the advisable screen, or unknown."

You will need to go to the configurable screen for the project you lot accept selected, to add together this field. The URL volition be something like this:

http://(your-subdomain).atlassian.internet/plugins/servlet/project-config/(your-project-id)/screens

Error: "The issue type selected is invalid."

Jira Software Server might present you lot with multiple identical-looking Issue Types with different ID numbers, similar this:

Clicking on the wrong Issue Type here volition forestall the rest of your fields from loading, and you will not be able to create an effect. When you see this, click through the variations of the Issue Type that y'all want, until y'all see the residue of your fields load into the template in your Zap. This will assistance bear witness you that you lot've selected the correct instance of the Outcome Blazon for your project.

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Source: https://zapier.com/help/doc/common-problems-jira-software-server

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